Overview
Customised products are not returnable or refundable under any circumstances unless the item can be proved that it contains a fault upon you receiving the item.
If for any reason you want to send back something you’ve bought from us, you can make use of our simple returns service; simply return it in new condition within 14-days of receipt, or in accordance with your statutory rights unless the item is personalised (personalised items can not be refunded as we are unable to re-sell).
It’s important that you return an Advice Note with your returns parcel, as this information will help us to improve our quality control when we examine the returned goods, as well as ensure a swift refund (personalised items can not be refunded as we are unable to re-sell). Simply write on a piece of paper, your reason for returning and your name, address and order number and make sure you enclose it with the goods. Supply us with your email address and we will notify you when your goods have been returned to us.
Refunds
If for any reason you want to send back something you’ve bought from us, you can make use of our simple returns service; simply return it in new condition within 14-days of receipt, or in accordance with your statutory rights unless the item is personalised (personalised items can not be refunded as we are unable to re-sell).
Returns via the Post Office
It is essential that you obtain a proof of posting* from the Post Office.
* Without a receipt as proof of posting from the Post Office, we won’t be able to credit your personal account if your returned parcel goes missing, so please keep it in a safe place. Your receipt / proof of posting will contain a unique reference number that you should quote if you have a query. Please keep this until your statement shows that your return has been credited.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Promotions / Sale items
Any return of items bought through a special promotional offer (e.g. Coupons, 3 for 2 or Buy One Get one Free), has to include all items bought within that deal. If not, we reserve the right not to issue a full refund and you may be charged the full price for any item that you keep.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
To return your product, kindly email me for my shipping address. you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.